Contact and Complaints
Effective from 13 November 2026 · Version 1.3
Summary
- Send questions, complaints or data requests by email below.
- Include your order code (starting with KD) or the link to your reading for faster handling.
- We reply within 2 working days and resolve within at most 15 days.
Business information
- Operator
- Being updated
- Tax ID
- Being updated
- Address
- Being updated
- Being updated
- Phone
- Being updated
Full text
1. Contact channels
The business operator's information and official contact channels are in the box below. We do not provide support through messages from unknown accounts claiming to be Kinh Dịch Online staff.
2. What to include
- Order code, time and amount transferred (for payment issues).
- The link to the result page or the time of the cast (for reading issues).
- A short description of the problem and what you want us to do.
Do not send passwords, OTP codes, card numbers or identity documents. We never ask for that information.
3. Handling times
- First reply: within 2 working days.
- Complaint resolution: within at most 15 days after we receive full information.
- Data deletion requests: within 72 hours.
- Confirmed refunds: within 7 working days.
4. If you disagree with the resolution
Both sides will first try to negotiate. If that is not satisfactory, you may send a request to a consumer protection authority or to a competent court under Vietnamese law.